Consumer Support Officer job in Macquarie Park NSW at Metcash

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Employer - Metcash
Job title - Consumer Support Officer
Job Description

Our Category Management & Merchandising Team are the industry experts giving independent retailers a fighting chance. Every day, they turn strategic insights and industry know-how into new opportunities for our retail partners – and their customers too.

If you’re an open, honest, people-person who believes in the value of local communities, our community is calling you. With us, you’ll get the support and autonomy you need to succeed your way – in a dynamic role where no two days are the same. Ready to help us shape the future of independent business?

What you’ll do

Be the first point of contact for the Metcash Consumer Support Centre, ensuring that all customers and supplier enquiries & complaints are accurately recorded & responded to

Provide support for all product recalls

Provide insights and trend analysis reports as directed

What you’ll bring

You have experience in a customer support role within the food industry.

Exceptional communication and interpersonal skills

Strong Microsoft PC and organisational skills

You are a people person and are passionate about helping our customers and retailers

What We Can Offer You

A competitive remuneration package

A flexible work environment that works for you – able to work from home some days

Training and development. Your personal growth is our combined success!

A branching career path with opportunities across the industry

Benefits! Well-being days, extra leave days just for you; corporate health benefits, free and secure car parking

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

We’re a proud part of the Metcash family – Australia and New Zealand’s leading independent wholesaler and retail partner. We’re a diverse bunch, united by the simple idea that independence is worth fighting for – and as a part of our family, the difference you bring matters. We need talented people with a love for all things local, a can-do attitude and a passion for hard work done right to help us give independents a fighting chance. So, roll up your sleeves and bring your best self to work and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.

If you’d like to know more, or require any assistance with the application process, we’d love to hear from you at

Make your Mark!

Metcash is the power behind Australia’s most successful independent retail brands
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Job Location Macquarie Park NSW
Date Posted 22 Oct 2020
Employer Email --No Email
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