AU job in Receptionist/Administration Assistant Wollongong NSW at Crawford & Company

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Employer - Crawford & Company
Job title - AU
Job Description
Purpose of Position:
Provide the initial point of contact to clients
Manage incoming and outgoing mail by post and courier
Enter new claims into Claims Management System
Manage incoming fax and insurer mailboxes Key Responsibilities:
Welcome clients to the office
Answer incoming phone calls in a timely and effective manner
Open and distribute incoming mail effectively
Send outgoing mail and couriers effectively
Manage and distribute incoming faxes and emails from clients
Print and enter new claims into Claims Management System and prepare hardcopy files
Update Claims Management System as required by Adjuster
Liaise with Adjuster when new claims are allocated
Manage boardroom and meeting room bookings
Maintain and tidy reception, boardroom and meeting room
Retrieve files from archive on request
Effect the transfer of files to archive appropriatel
Type client reports in an accurate and timely manner
Answer client and insured queries effectively
Effectively deal with service/product replacement providers
Ensure matters offered for filling are filed in an appropriate and timely manner
Complete office errands/general tasks, such as stationary orders, banking
Ensure office forms maintained
Assist Administration Team with various tasks
Diary management as required including processing outgoing mail daily
Archive files and retrieve files from archive on request Key Crawford Behaviours: Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate Key Relationships:
State Manager
State Administrator
Adjusters
Administration Assistants
Clients
Service providers Experience/Knowledge Required:
Experience in a similar position Personal Attributes Required:
Team player
Excellent Presentation
Work unsupervised
Client service focus
Good numeracy and literacy skills Technical Skills Required:
Computer literate
Communication skills
au, au-jobs-in-receptionist/administration-assistant-wollongong-nsw
Job Location Receptionist/Administration Assistant Wollongong NSW
Date Posted 01 Jul 2020
Employer Email --No Email
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