Administration Assistant job in Toowoomba QLD at Followmont Transport Pty Ltd

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Employer - Followmont Transport Pty Ltd
Job title - Administration Assistant
Job Description
Administration Assistant - (ADM00000086) Description
Since our Establishment in 1984, we have grown to be Queensland’s largest family owned transport company and preferred Queensland carrier for multi-nationals and local businesses alike. At Followmont, we care about our people and recognise our people are the secret to our success. We offer limitless opportunities for individual growth and development, empowering our people to realise their full potential. Everyone as the opportunity to make a real difference and have real impact, if they step up to the challenge. Those that are willing to step up and go the extra mile are rewarded. Today, we have a team of over 850+ employees, 1000+ vehicles, 22 company owned regional and metropolitan depots. We aim to continue to grow and provide a great service to communities throughout Australia.
Join our family and be part of a high performing premiership team with a passion for providing exceptional service to the communities we service. You will be one of the first point of contacts for face-to-face/phone/email enquiries for the business. You will be responsible for providing administrative support for all day to day office requirements as well as answering any customer enquiries. You will be adaptable to difficult situations and have strong communication, customer service and time management skills. This Full Time, Monday to Friday role is key to our operation and would suit a friendly, positive, and motivated individual who has an interest in developing their career within the transport industry. In return, we offer competitive salaries with an annual reviews as well as opportunities for career progression and growth.
The Job:
Effectively assist with customer enquiries via phone and email, including meeting and greeting customers when required
Liaising with Followmont branches across QLD and NSW as well internal team members
Use integrated computer systems to track, gather information and / or troubleshoot customer issues
Record customer interactions, details of inquiries and actions taken
Follow communication procedures, guidelines and policies
Build sustainable relationships and trust with internal and external customers through open and interactive communications
Identify and assess customers’ needs to achieve satisfaction
Handle customer queries, provide appropriate actions as per procedure and follow up to ensure resolution
Ability to Multi-task, prioritize and manage time effectively
Qualifications
Proven experience in a fast-paced Customer Service based role for a minimum of 2 years, experience within the transport industry is also highly regarded
Proficient in MS Word, Excel and Outlook
A passion for going the extra mile to provide high level service to all of our customers
Ability to effectively communicate with a diverse customer base in a professional, prompt and timely manner
A strong level of empathy, resilience and capability for effective time management in organising and prioritising workloads
Robust attention to detail coupled with solid problem-solving skills, and the ability to work within a fast-paced, high pressure environment If you encompass the above attributes and feel this position is a good fit for you, the Followmont Team would love to hear from you! Location: 4 Holt Drive, Torrington, 4350 Service | Unity | Passion | Integrity | Innovation Primary Location: AU-QLD-Toowoomba Job: Administration Employee Status: Permanen
administration-assistant, administration-assistant-jobs-in-toowoomba-qld
Job Location Toowoomba QLD
Date Posted 29 Jun 2020
Employer Email --No Email
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