Exception Handling Agent job in Port Melbourne VIC at DHL Express

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Employer - DHL Express
Job title - Exception Handling Agent
Job Description


(20000BT) Australia-Victoria-Port Melbourne | Full-time | Permanent | Standard
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969? Would you like to be part of a business that connects people across the globe? Do you want to make a difference? Then join our DHL Express Family today! We have an exciting opportunity for someone who is passionate about customer service to join our Operations Team as an Exception Handling Agent.


WHAT WILL MY JOB LOOK LIKE?
Contacting our valued customers by phone and email to ensure their shipments get from A to B on time and any errors are resolved quickly and efficiently
Communicating with our DHL colleagues from across the globe to assist with shipment enquiries
Assisting in our warehouse with scanning shipments and updating any incorrect delivery labels
You will be working in a team of 7 in the office section of our Port Melbourne depot
Hours of work are 1130 - 1930 WHAT CAN I BRING TO THE JOB?
Minimum 1 year Customer Service Experience - essential
Exceptional telephone manner
Great Communication Skills
Reliability and a can do attitude
Attention to detail
A focus on teamwork
Sound computer knowledge
Physical fitness – ability to walk, climb, reach overhead, squat, bend, kneel and crouch repeatedly
WHAT'S IN IT FOR ME?
Join a motivated, passionate and diverse international team (well actually it’s more like a family here at DHL Express!)
Be part of our people oriented culture, and dive straight in during your one week global onboarding experience
Work for a company who is committed to Living Responsibility which means not only adhering to ethical standards and norms but also social commitment and responsibility towards the environment
Grow as much as you want to grow – with a variety of learning opportunities, DHL Express offers amazing career development
A competitive salary package and access to employee benefits So what are you waiting for? Apply for your new career now! Simply click on apply and you will be guided through the application steps in our system. We look forward to getting in touch with you once the job ad has closed. Please note that only applications which are entered through the DHL portal will be considered.


CONNECTING PEOPLE. IMPROVING LIVES.
exception-handling-agent, exception-handling-agent-jobs-in-port-melbourne-vic
Job Location Port Melbourne VIC
Date Posted 26 Jun 2020
Employer Email --No Email
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