Customer Service Agent

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Employer - Luxury Escapes
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Job Description


Luxury Escapes, winner of the Australian Travel Awards, 'Employer of Choice 2018', is one of the world's fastest growing travel businesses, reaching up to 3.2 million unique travellers each month with exclusive limited time offers at 'insider' prices.
We are seeking experienced full time and part time Customer Service Agents to join our exceptionally talented team in Melbourne.
The positions available will be to cover the night shift; the hours are 9pm to 7am and will operate on a 7 day roster.
Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!
What we are looking for:
Someone that is used to a high volume of calls!
Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers 24 hours, 7 days a week.
You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
Previous experience in the Travel industry – either customer support/bookings or front office is preferred but not required.
Likewise, if you have previous experience of Salesforce it would be beneficial.
If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!
What's in it for you?
Superb remuneration and benefits.
First class health and well-being program including onsite massages, yoga, meditation, corporate gym memberships and daily breakfast
Fun & flexible working environment - work hard and play hard with 24/7 table tennis, Friday afternoon onsite gatherings (wine included!) and monthly celebration & recognition programs
If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!
Please only apply if you are based in Melbourne and have full working rights in Australia.
No agency submissions please, we like to deal with applicants directly.


Location - Australia
Date Posted - 19 Jul 2019
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