Business Analyst Channel Manager Digital Banking

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Employer - Citi
Job Description

Primary Location: Australia,New South Wales,Sydney
Education: Bachelor's Degree
Job Function: Technology
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 19033566
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
In Australia, we have the Citi Portfolio along with digital banking credit card services solution Suncorp, Bank of Queensland, Credit Unions, Diners Club, Virgin Money, Coles and Qantas. These partnership are strategically important to Citi and represent more than 50% of the cards revenue, which is the 3rd largest for Citibank globally. This role is responsible for managing channels supported by Digital, developing Digital Product Strategy and manage implementation of digital platform projects that drive growth across all segments of our digital offerings (online banking, mobile banking, alerts, statements and letters). To drive online customer experience, lifecycle engagement and deepening relationships to improve performance, profitability and NPS. To enrich and lead development of statements and letters delivery and handling enhancements (i.e. through eDelivery platform) across all line of businesses. To lead all infrastructure related initiatives and tasks involving Digital directly and indirectly thus ensuring system remain stable and consistent. Accountabilities Digital Product Strategy and Roadmap:
Perform competitive analysis to identify gaps in our current digital offerings
Identify new opportunities leveraging automation and improvement to eDelivery channel
Active member of Digital Transformation board to identify and prioritize new initiatives that deliver cost savings
Work closely with the Regional Digital team for prioritization and implementation of Australia roadmap Project Management:
Lead Project management activities for various digital projects involving either one of the following channel (online, mobile, alerts, statements and letters delivery)
Lead Project planning, resourcing planning, SIT / UAT planning
Reviewing project scope and identifying gaps and issues
Extensive stakeholder engagement including senior management Team Management:
Engage and Motivate team members by providing them a highly supportive and collaborative work environment
Lead, coach and mentor direct reports to uplift their capabilities and achieve their own goals and career aspirations Stakeholder Management:
Maintain strong relationship with key stakeholders including line 2 control teams - Fraud, Information Security, IBCO, Legal and Compliance in providing supporting information or clarifications that will be raised during launch of new capabilities and enhancements
Support Digital Engagement and Digital Analytics & Optimization team to achieve Digital KPIs Production Support:
Ensure to assist in timely resolution of Digital production issues
Raise Business Incidents for issues related to channel being managed
Escalate if required all high priority issues to get necessary focus and timely resolution Digital Infrastructure:

Location - Australia
Date Posted - 19 Jul 2019
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