Retail Customer Service Officer

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Employer - Australia Post
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Job Description

Job no: 53484734

Work type: Permanent part time

Location: NSW - Metro

Categories: Retail & Customer Service

Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have is a great one.

So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

About the role

Postal Services Officers are members of the teams that work in our Post Offices, offering the full range of Australia Post products and services. We solve problems, find solutions, help out and pitch in – while always looking for ways to make our customers’ days too.

A day in the Post Office could see you:
Performing customer sales and service transactions

Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS

Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems

Conducting and processing a number of identity services transactions, including Australian Passport Interview – establishing an applicant's identity with a highest levels of accuracy and compliance

Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities

Accepting mail items for lodgement, and accurately assessing any applicable charges

Building rewarding relationships with customers by understanding their needs

Preparing outward mail for despatch through – including presentation and the cancelling of stamps

Assisting with administrative duties such as stocktaking and record maintenance

Maintaining commitment to Australia Post’s Occupational Health and Safety standards

Working up to 25 hours per week weekdays between 8:45am to 5.15pm (usually in 4-5 hour shifts).

What are we looking for?

Besides being a friendly, considerate person with a real passion for great customer service, you’ll need to be able to:

Lift up to 16kg of mail repeatedly

Stand up for most of your shift

Be flexible for additional hours, as well as changing shift times or locations

Work as part of a team to deliver the best possible service and solutions to our customers

The Australia Post philosophy

For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.

Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions.

Ready to take the next step in your career?

Get started by registering your interest.

Advertised: 19 Jul 2019 AUS Eastern Standard Time

Applications close: 22 Jul 2019 AUS Eastern Standard Time


Location - Australia
Date Posted - 19 Jul 2019
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