Customer Success Analyst (SQL/ERP) | Healthcare ICT (Melbourne)

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Employer - J2 Recruitment
Job Description

This industry respected multinational software and services market leader delivers a suite of sophisticated and integrated workforce management / rostering / human capital management (HCM) solutions to the healthcare / hospitals sector with impacts across Australia, and around the world.

Operating as a key member of a professional services team, the Customer Success Analyst (Hospitals) will proactively support, guide and enable customers to fully realise the benefits of the company’s impressive software platforms. You will work in tandem with established, highly talented software development, technical support and account management groups; providing healthcare industry subject matter expertise and acting as “the voice of the customer”.

The Customer Success Analyst (Hospitals) will be a confident and energetic professional who ideally possesses professional background within the Australian healthcare industry sector. You will ideally have demonstrable understanding of public or private hospitals operations, workforce management / rostering administration and/or nursing management. You will also have a technical support bent with desirable skills across SQL, Windows and IIS administration. You will enjoy the diversity and challenge of a high visibility role that will entail, to varying degrees: customer relationship management, customer support and training, technical/product support, business requirements analysis and customer solutions consultancy.

The Customer Success Analyst (Hospitals) will become an integral component of an outstanding, established consulting team, delivering vital support services to a range of Australian customers. You will have the opportunity to leverage your healthcare / hospitals industry knowledge to attain a unique position within a respected technology pioneer growing exponentially across their APAC regional practice. A great work environment, strong mentorship / training program and end-to-end business exposure await. More importantly, the work that you do will contribute the provision of the highest possible standard of healthcare services to Australians. As an outward/customer facing relationship manager, you will also exercise great autonomy over your schedule and movements. To apply, please forward your resume as a MS Word document. For more information, please call Mark on (02) 8007 5027.

***Interviews are occurring immediately***

Location - Australia
Date Posted - 19 Jul 2019
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